If a customer expresses concern about drilling holes everywhere, how should you reassure them?

Reassuring a customer who is worried about drilling holes can be effectively addressed by offering an alternative solution, such as a bait system. This choice emphasizes understanding the customer's concerns and presenting a less invasive method of pest control that does not involve drilling.

By suggesting the bait system, you show empathy and a willingness to accommodate their preferences. This approach not only alleviates their fears about the potential damage or disruption that drilling may cause but also fosters trust and demonstrates that your company values their comfort and satisfaction. Such a response can open a dialogue, allowing the customer to feel heard and considered in the decision-making process regarding their pest control needs.