What should you say when you notice termite tubes in a customer's crawlspace but they have a contract with another company?

Offering a free inspection when you notice termite tubes in a customer's crawlspace is a proactive approach that demonstrates your commitment to the customer's needs and concerns, rather than simply trying to sell your services. This option emphasizes providing value and assistance, positioning your company as a trustworthy source of information and care.

Suggesting a free inspection allows you to assess the situation more thoroughly and provide the customer with expert advice based on your findings. It shows that you prioritize the customer's welfare over merely changing their service provider, which can create a more positive impression of your business. This approach respects the existing contract with the other company while still allowing you to potentially demonstrate your expertise and value, possibly leading to a future opportunity for your company.

The other options could come across as overly aggressive or dismissive. For instance, suggesting that they should switch to your service might put pressure on the customer, pushing them away instead of fostering a positive relationship. Telling them it might be a waste of time could lead to confusion or discourage them from seeking help altogether, while indicating that their current provider may be doing fine could undermine their trust and satisfaction in their existing service. Your goal should be to build rapport and provide assistance, which is effectively achieved through the offer of a free inspection.